Terms & Conditions

Last updated: August 30, 2026

Welcome to Carpet Mahal. These Terms and Conditions ("Terms") govern your access to and use of the Carpet Mahal website, including browsing our products, placing orders, making purchases, and using any other services provided through our website (collectively, the "Services").

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or Services.

1. About Carpet Mahal

Carpet Mahal is an online store offering carpets, rugs, custom rugs, and related products.

Throughout these Terms, "Carpet Mahal", "we", "us", and "our" refer to Carpet Mahal. "You" and "your" refer to the person accessing or using our website or purchasing our products.

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use our website for any unlawful or fraudulent purpose.

  • Attempt to gain unauthorized access to our website, systems, or customer accounts.

  • Interfere with the security or normal operation of our website.

  • Copy, reproduce, distribute, or commercially exploit our website content without our written permission.

  • Provide false, inaccurate, or misleading information when placing an order or contacting us.

  • Use automated systems or methods to access or collect information from our website without permission.

We reserve the right to restrict or terminate access to our Services if we reasonably believe that these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, measurements, colors, prices, and other information displayed on our website are accurate and up to date.

However, slight differences may occur due to:

  • Screen and device settings.

  • Lighting and photography conditions.

  • The natural characteristics of materials such as wool and other fibers.

  • Handmade or handcrafted production processes.

  • Differences in individual pieces.

We do not guarantee that the colors displayed on your device will exactly match the actual product.

Product availability may change without prior notice.

4. Orders and Order Acceptance

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, or another available communication method. An order confirmation does not necessarily mean that the order has been accepted for fulfillment.

We reserve the right to accept, refuse, or cancel an order for reasons including:

  • Product availability.

  • Pricing or listing errors.

  • Incorrect customer or delivery information.

  • Suspected fraudulent or unauthorized transactions.

  • Technical or system errors.

  • Other circumstances requiring cancellation.

If we cancel an order after payment has been received, we will process the applicable refund through the original or appropriate payment method.

5. Pricing and Payments

All product prices displayed on our website are shown in Indian Rupees (INR), unless otherwise stated.

Prices may change at any time without prior notice. However, changes in price will generally not affect an order that has already been accepted for fulfillment.

Applicable taxes, shipping charges, or other fees, where applicable, will be displayed during the checkout process.

You agree to provide accurate and complete payment and billing information when placing an order.

Payments are processed through the payment methods and payment service providers available on our website. We do not guarantee uninterrupted availability of any particular payment method.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated time communicated on our website or during checkout.

Delivery times may vary depending on:

  • Product availability.

  • Delivery location.

  • Shipping partner.

  • Weather or natural events.

  • Public holidays.

  • Unforeseen circumstances.

  • Other factors outside our reasonable control.

Once an order has been handed over to the shipping or delivery partner, delays caused by the carrier may be outside our direct control.

You are responsible for providing a complete and accurate delivery address and contact information. Carpet Mahal is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

7. Returns, Exchanges and Refunds

Our return, exchange, cancellation, and refund procedures are governed by our Refund and Cancellation Policy.

Before placing an order, we recommend reviewing our Refund and Cancellation Policy carefully.

Certain products may not be eligible for return or exchange, particularly customized or made-to-order products, unless otherwise required by applicable law or specifically agreed by us.

Any approved refund will be processed according to our applicable refund policy and the payment method used for the purchase.

8. Custom Rugs and Customized Products

For custom rugs or customized products, you may provide specific requirements such as size, color, pattern, material, design, or other specifications.

Because customized products are created according to individual requirements:

  • Production may require additional time.

  • Final appearance may vary slightly from digital representations or reference images.

  • Customized products may not be eligible for cancellation, return, or exchange once production has started, except where required by applicable law or where the product is defective or incorrectly made.

Before production begins, we may request confirmation of the final specifications.

Customers are responsible for ensuring that measurements, designs, colors, and other specifications provided to us are accurate.

9. Handmade and Natural Variations

Some of our carpets and rugs may be handmade or made using natural materials.

Minor variations in:

  • Color

  • Texture

  • Pattern

  • Dimensions

  • Weave

  • Surface appearance

may occur and are considered a natural characteristic of handcrafted or naturally made products.

Such variations do not necessarily constitute a defect.

10. Intellectual Property

All content available on the Carpet Mahal website, including but not limited to:

  • Logos and branding

  • Product images

  • Photographs

  • Graphics

  • Text

  • Product descriptions

  • Designs

  • Website layout

  • Videos

  • Icons

  • Other original content

is owned by or licensed to Carpet Mahal and is protected by applicable intellectual property laws.

You may view and use the website for personal and legitimate shopping purposes.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.

11. Third-Party Services and Links

Our website may use or provide access to third-party services, applications, payment providers, shipping partners, analytics tools, social media platforms, or external websites.

We are not responsible for the content, availability, security, privacy practices, or policies of third-party services.

Your use of third-party services may be subject to their own terms and privacy policies.

12. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available without interruption.

  • Free from errors.

  • Free from viruses or other harmful components.

  • Completely accurate or up to date.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational requirements.

13. Limitation of Liability

To the extent permitted by applicable law, Carpet Mahal will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or Services.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Carpet Mahal, its owners, employees, service providers, and business partners from claims, losses, liabilities, damages, and expenses arising from:

  • Your violation of these Terms.

  • Your misuse of our website or Services.

  • Information you provide that is inaccurate or misleading.

  • Your violation of applicable laws or the rights of another person.

15. Privacy

Your use of our Services is also subject to our Privacy Policy, which explains how we collect, use, store, and process personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Services, products, technology, or applicable legal and regulatory requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

Your continued use of our website after changes are posted means that you acknowledge the updated Terms.

17. Governing Law

These Terms and your use of our Services will be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or our Services will be subject to the jurisdiction of the competent courts applicable to Carpet Mahal's place of business, subject to applicable consumer protection laws.

18. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Carpet Mahal

Phone: +91 94154 44334

Email: carpetmahal26@gmail.com

Address: Shop No. LGF 4, 5 Galaxy Square, 235, Picnic Spot Rd, beside Relaince Smart Point, near BPF, Matinpurwa, Khurram Nagar, Lucknow, Uttar Pradesh 226022

We are happy to assist you with any questions regarding our products, orders, policies, or Services.