Privacy Policy

Last updated: August 30, 2026

Carpet Mahal operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with accurated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, store, process and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and understand how your information may be collected, used and disclosed as described below.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

  • Contact details including your name, billing address, shipping address, phone number and email address.

  • Payment and transaction information including payment method, transaction details, payment confirmation and other information necessary to process your order. Payment card information may be processed by our payment service providers and Shopify rather than being stored directly by us.

  • Account information including your account details, login information, preferences and settings, where you choose to create an account.

  • Order information including the products you view, add to your cart, purchase, return, exchange or cancel, as well as your order history.

  • Communications with us including information you provide when you contact us through our website, email, phone, contact forms or other communication channels.

  • Device information including information about your device, browser, IP address, network connection and other technical identifiers.

  • Usage information including information about how, when and where you interact with our website and Services.

We only seek to collect personal information that is reasonably necessary for the purposes for which it is processed and as permitted by applicable law.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, contact us, subscribe to communications, submit a form or otherwise provide information to us.

  • Automatically through the Services, including information collected through cookies and similar technologies when you browse or use our website.

  • From our service providers, including technology, payment, analytics, shipping, delivery and other service providers that process information on our behalf.

  • From Shopify and other partners or third parties, where permitted by applicable law and where necessary to provide our Services.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Provide, Tailor and Improve the Services. We use your personal information to provide our Services, process and fulfill orders, process payments, arrange shipping and delivery, manage returns and exchanges, provide customer support, maintain customer accounts and improve your shopping experience.

  • Marketing and Advertising. Where permitted by applicable law and based on your preferences or consent where required, we may use your information to send promotional communications, offers and updates by email, SMS or other communication channels. You may opt out of promotional communications at any time.

  • Security and Fraud Prevention. We may use personal information to help protect our website and customers, authenticate accounts, detect or prevent fraudulent, illegal, unsafe or malicious activity, and maintain the security of our Services.

  • Communicating With You. We may use your information to respond to enquiries, provide customer support, communicate with you about your orders and provide important service-related notifications.

  • Legal and Compliance Reasons. We may process personal information where necessary to comply with applicable laws, regulations, legal processes or lawful requests from government authorities, to enforce our terms and policies, or to protect our rights, customers and Services.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to provide our Services, operate our business, comply with applicable law or for other purposes described in this Privacy Policy.

Such disclosures may include:

  • Shopify and service providers who assist us with website hosting, technology, payment processing, analytics, customer support, order fulfillment, shipping and delivery, cloud storage and other business services.

  • Payment and financial service providers where necessary to securely process transactions and payments.

  • Shipping and delivery partners to enable us to deliver your orders and process returns or exchanges.

  • Marketing and analytics partners, where permitted by applicable law and subject to applicable consent or opt-out requirements.

  • Third parties when you request or authorize us to do so, including when you choose to use certain social media features, integrations or other third-party services.

  • Legal, regulatory and governmental authorities where disclosure is required or permitted by applicable law, legal process or lawful request.

  • Business transaction parties in connection with a merger, acquisition, restructuring, sale of assets, bankruptcy or similar business transaction.

We do not sell your personal information for money. Where applicable law gives you rights relating to targeted advertising, sharing or other processing of your personal information, you may exercise those rights as described in this Privacy Policy.

Relationship With Shopify

Our Services are hosted and powered by Shopify. Shopify may collect and process personal information relating to your access to and use of Shopify-powered stores in order to provide its services and support the operation and improvement of its platform.

Information submitted through our store may be transmitted to and processed by Shopify and other service providers, including providers that may be located outside India, where necessary to provide the Services.

Shopify has its own privacy practices and policies. For more information about how Shopify handles personal information, please review the Shopify Privacy Policy.

You can also review Shopify's privacy controls and available data-management options through its Privacy Portal.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our Services, maintain security, and improve our website and shopping experience.

Some cookies may be placed by third-party service providers that help us operate, analyse or improve our Services.

Depending on your location and applicable law, you may have choices regarding certain cookies and similar technologies. You can manage available privacy or cookie settings through the options provided on our website or through your browser settings.

Third-Party Websites and Links

Our Services may contain links to websites, applications or online platforms operated by third parties.

If you follow a link to a website that is not controlled or operated by us, you should review that website's privacy policy and terms before providing personal information.

We are not responsible for the privacy, security, content or practices of third-party websites or services.

Our inclusion of a third-party link does not necessarily constitute an endorsement of that website, service or its operator.

Children's Data

Our Services are not intended for children who are not legally permitted to use online shopping services in their jurisdiction.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information in violation of applicable law, please contact us using the contact details provided below so that we can review and take appropriate action.

Security and Retention of Your Information

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We recommend that you do not send sensitive or confidential information to us through unsecured communication channels.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, fulfill orders, maintain business and financial records, comply with legal obligations, resolve disputes and enforce our agreements and policies.

The appropriate retention period may vary depending on the type of information and the purpose for which it was collected.

Your Rights and Choices

Depending on applicable law and your location, you may have certain rights relating to your personal information.

These may include:

  • Right to Access – You may have the right to request information about the personal data we process about you.

  • Right to Correction – You may have the right to request correction of inaccurate or incomplete personal information.

  • Right to Erasure – You may have the right to request deletion of your personal information, subject to applicable legal requirements and exceptions.

  • Right to Withdraw Consent – Where processing is based on your consent, you may have the right to withdraw your consent. Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal.

  • Right to Grievance Redressal – You may contact us regarding concerns or complaints about how we process your personal information.

  • Right to Manage Communication Preferences – You may opt out of promotional emails or messages by using the unsubscribe option provided in our communications or by contacting us.

Depending on applicable law, we may need to verify your identity before processing certain requests.

You may exercise applicable rights by contacting us using the details provided below. We will handle requests in accordance with applicable law.

Complaints and Grievances

If you have any questions, concerns or complaints about how we collect or use your personal information, please contact us using the contact details below.

We will review and respond to your complaint in accordance with applicable law.

Where applicable, you may also have the right to pursue further remedies or approach the relevant data protection or regulatory authority.

International Transfers

Some of our service providers, including Shopify and other technology or payment providers, may process personal information outside India.

Where personal information is transferred outside India, we will take appropriate steps and rely on applicable legal requirements and safeguards governing such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements or regulatory requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and, where required, provide appropriate notice.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

Contact

If you have any questions about our privacy practices, this Privacy Policy, or would like to exercise an applicable privacy right, please contact us:

Phone: +91 9415444334

Email: carpetmahal26@gmail.com

Address: Shop No. LGF 4, 5 Galaxy Square, 235, Picnic Spot Rd, beside Relaince Smart Point, near BPF, Matinpurwa, Khurram Nagar, Lucknow, Uttar Pradesh 226022

Carpet Mahal

We are committed to handling your personal information responsibly and transparently.